Government » Community Development Department » Permits

Permit Counter Appointment

NOTICE! PLEASE READ:

 UPDATE: The City of Walnut Creek is now live with our new Online Permit Portal!

Striving to improve the permitting application process and increase communications with our customers we are pleased to announce our New Online Permit Portal. 

As of Friday, April 5th, 2024, the City of Walnut Creek no longer accepts paper OR emailed Building Permit submittals – ALL permit types are accepted via the Online Permit Portal.

Homeowners and contractors can easily apply for permits, track status updates, and request and confirm inspections, all on the same digital platform.

For guidance about our new streamlined permitting process, please watch our How-To videos for more information.

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 Make an in-person appointment 

The permit counter is open to the public for in-person customer service. We have an online scheduling system that allows you to make an appointment without physically waiting in City Hall. This prevents people from congregating in the waiting area and is also more convenient for you. 

Learn about completing your permit process online or call (925) 943-5834 for help. 

Services that can be completed online 

Many permit services can be completed online and do not require appointments: 

Services available by appointment

  • Kitchen/bathroom remodels
  • Residential solar or EV chargers
  • Foundation repair
  • Deck/balcony repair
  • Mechanical, electrical, and plumbing
  • Planning
  • Parking (sign pick-up)
  • Ask questions about building inspections
  • Make revisions to permits
  • Confirm plan check status
  • Get building permit history information
  • Make fee payments with a check
  • Pick-up/drop-off documents
  • Banners and signs

    • How to schedule your appointment 

    There are 3 convenient ways you can schedule an appointment: 

    1. Sign-up online. You’ll be asked to enter your cell phone and agree to receive text messages.
    2. Download the Q-less appointment system app for your smartphone
    3. Our appointment system uses text messages to send you notifications. If you do not have a cell phone or cannot receive text messages, call us at 925-943-5834

    Schedule an in-person appointment

     

    What happens next

    • After you make an appointment, you will get a confirmation and reminder by text message or email.
    • If reviewing plans for your appointment, please note plans must be 8 ½ x 11 inches or a maximum of 11 x 17 inches.
    • Please show up to City Hall 10 minutes before your appointment and check-in at the computers on the first floor.
    • You will be let upstairs once you are checked-in and summoned by staff.